Frequently asked questions
Answers about orders, shipping, returns, payment and repairs.
Shipping
How is furniture delivered?Larger furniture is delivered by freight forwarder to your flat, with assembly on request. We contact you in advance for an appointment. Small items come by DHL.
How long does delivery take?Within Germany 1–3 working days, to Austria and the Netherlands 2–4 working days, to Switzerland 3–6 working days. Orders placed by 2 pm leave our warehouse the same day.
How much is shipping?Within Germany €4.90, free of charge from €50 order value (also to Austria).
Products and repairs
How long does the guarantee last?We give ten years’ guarantee on construction and workmanship of all furniture from our workshop – in addition to the statutory warranty.
How do you check reviews?We only mark reviews as “verified purchase” when they are linked to an order that was actually delivered. All others are checked manually.
Returns and withdrawal
How do I withdraw from my order?Click “Withdraw from contract” in the footer, enter your order number and email address and confirm. You do not need an account.
Who pays for returns?We do. You receive the return label by email after withdrawing. Voluntarily we grant 30 instead of 14 days.
Payment
Which payment methods do you offer?PayPal, credit card, Apple Pay, Klarna and SEPA direct debit.
Account
How do I delete my account?In your account under “Privacy” you can export your data and request deletion.
How is furniture delivered?
Larger furniture is delivered by freight forwarder to your flat, with assembly on request. We contact you in advance for an appointment. Small items come by DHL.
How long does the guarantee last?
We give ten years’ guarantee on construction and workmanship of all furniture from our workshop – in addition to the statutory warranty.
How long does delivery take?
Within Germany 1–3 working days, to Austria and the Netherlands 2–4 working days, to Switzerland 3–6 working days. Orders placed by 2 pm leave our warehouse the same day.
How much is shipping?
Within Germany €4.90, free of charge from €50 order value (also to Austria).
How do I withdraw from my order?
Click “Withdraw from contract” in the footer, enter your order number and email address and confirm. You do not need an account.
Who pays for returns?
We do. You receive the return label by email after withdrawing. Voluntarily we grant 30 instead of 14 days.
Which payment methods do you offer?
PayPal, credit card, Apple Pay, Klarna and SEPA direct debit.
How do you check reviews?
We only mark reviews as “verified purchase” when they are linked to an order that was actually delivered. All others are checked manually.
How do I delete my account?
In your account under “Privacy” you can export your data and request deletion.